Project Description

ENHANCED CUSTOMER EXPERIENCE

A vehicle manufacturer sought to enhance their customer experience by calling customers within 3 hours of receiving their online request to schedule a demo.

PROJECT OVERVIEW

A vehicle manufacturer sought to enhance their customer experience by calling customers within 3 hours of receiving their online request to schedule a demo.

This objective posed unique challenges because request data collected on the website was provided to the Customer Care Center in an unstructured format.

Additionally, customer care was unable to process and ingest unstructured customer and request data into their call campaign management system.

SERVICES USED THIS PROJECT

Our Approach

Our team approached this objective by assessing data source(s) and destination systems capabilities to develop a data flow/process map to meet individual systems requirements and business objectives.

Results

King Innovative created an automated solution to transform unstructured website request/customer data into structured data and import relevant data into the call management system. The result enabled call center agents to call customers within 3 hours of receiving their online request to schedule a demo.

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SERVICE MIX

Digital Innovation 35%
Workflow Automation 49%
Data Enhancement 16%
Data Visualization 0%
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WHY KING INNOVATIVE?

Leveraging data, technology & process improvement to better serve customers requires expertise. Our team of veteran professionals possesses a lifetime of knowledge & experience doing just that.

Process Automation

Empowering people to focus more effort on higher-value activities & eliminating dependency on tribal knowledge.

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Data Enhancement

Enriching & transforming customer, market & company data from disparate sources to gain greater intel.

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Data Visualization

Visually communicating knowledge & insights within data through interactive, graphical representations.

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DIGITAL INNOVATORS ON SLACK

The most innovative ideas often happen when like-minded people come together. “DIG” (digital innovators group) on Slack provides a place for forward thinkers to collaborate, share with & learn from others.

ADVANCE YOUR EFFORTS

Do you need to move a project forward or bring an idea to life? Start a discussion today.

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OFFICE PHONE

262.278.0308

OFFICE HOURS

8:00am – 5:00pm CST

AVAILABLE

Monday – Friday

OFFICE PHONE

1.262.278.0308

OFFICE HOURS

8:00am – 5:00pm CST

AVAILABLE

Monday – Friday