Project Description
ENHANCED CUSTOMER EXPERIENCE
A vehicle manufacturer sought to enhance their customer experience by calling customers within 3 hours of receiving their online request to schedule a demo.
PROJECT OVERVIEW
A vehicle manufacturer sought to enhance their customer experience by calling customers within 3 hours of receiving their online request to schedule a demo.
This objective posed unique challenges because request data collected on the website was provided to the Customer Care Center in an unstructured format.
Additionally, customer care was unable to process and ingest unstructured customer and request data into their call campaign management system.
SERVICES USED THIS PROJECT
Our Approach
Our team approached this objective by assessing data source(s) and destination systems capabilities to develop a data flow/process map to meet individual systems requirements and business objectives.
Results
King Innovative created an automated solution to transform unstructured website request/customer data into structured data and import relevant data into the call management system. The result enabled call center agents to call customers within 3 hours of receiving their online request to schedule a demo.
SERVICE MIX
WHY KING INNOVATIVE?
Leveraging data, technology & process improvement to better serve customers requires expertise. Our team of veteran professionals possesses a lifetime of knowledge & experience doing just that.
DIGITAL INNOVATORS ON SLACK
The most innovative ideas often happen when like-minded people come together. “DIG” (digital innovators group) on Slack provides a place for forward thinkers to collaborate, share with & learn from others.
ADVANCE YOUR EFFORTS
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OFFICE PHONE
262.278.0308
OFFICE HOURS
8:00am – 5:00pm CST
AVAILABLE
Monday – Friday
OFFICE PHONE
1.262.278.0308
OFFICE HOURS
8:00am – 5:00pm CST
AVAILABLE