Project Description

ENHANCED CUSTOMER EXPERIENCE

A vehicle manufacturer sought to enhance their customer experience by calling customers within 3 hours of receiving their online request to schedule a demo.

PROJECT OVERVIEW

A vehicle manufacturer sought to enhance their customer experience by calling customers within 3 hours of receiving their online request to schedule a demo.

This objective posed unique challenges because request data collected on the website was provided to the Customer Care Center in an unstructured format.

Additionally, customer care was unable to process and ingest unstructured customer and request data into their call campaign management system.

SERVICES USED THIS PROJECT

Our Approach

Our team approached this objective by assessing data source(s) and destination systems capabilities to develop a data flow/process map to meet individual systems requirements and business objectives.

Results

King Innovative created an automated solution to transform unstructured website request/customer data into structured data and import relevant data into the call management system. The result enabled call center agents to call customers within 3 hours of receiving their online request to schedule a demo.

smiling woman facing camera

PROJECT MIX

Digital Innovation 35%
Desktop Automation 10%
Workflow Accessibility 55%
Data Enhancement 0%
Data Visualization 0%
Contact Us

WHY KING INNOVATIVE?

King Innovative maximizes your ability to gain, consume & move critical information more quickly between people & systems. Transform your business by replacing outmoded or manual processes with effective digital workflows.

Workflow Automation

Empowering people to add more value & achieve greater results by focusing more effort on higher-value activities.

READ MORE

Data Enhancement

Enriching & transforming customer, market & company data from disparate sources to gain greater intel.

READ MORE

Data Visualization

Visually communicating knowledge & insights within data through interactive, graphical representations.

READ MORE

Desktop Accessibility

Supporting upward mobility for people who are blind or visually impaired by improving workflow accessibility.

READ MORE

ETS Guard™

Helping to guard against unlawful AbilityOne ETS on your GSA contract by identifying ever-changing ETS products.

READ MORE
slack logo

DIGITAL INNOVATORS ON SLACK

The most innovative ideas often happen when like-minded people come together. “DIG” (digital innovators group) on Slack provides a place for forward thinkers to collaborate, share with & learn from others.

ADVANCE YOUR EFFORTS

Do you need to move a project forward or bring an idea to life? Start a discussion today.

Thank you, your request has been submitted.
There was an error trying to send your message. Please try again later.
[contact-form-7 id="131" title="Contact Page Form"]

OFFICE PHONE

262.278.0308

OFFICE HOURS

8:00am – 5:00pm CST

AVAILABLE

Monday – Friday

OFFICE PHONE

1.262.278.0308

OFFICE HOURS

8:00am – 5:00pm CST

AVAILABLE

Monday – Friday